Returns Policy

At stridealloy.com, we want you to feel confident in every purchase you make. We understand that ordering online involves a leap of faith, and occasionally an item may not meet your expectations or fit as intended. This Returns Policy is designed to make the process straightforward, transparent, and fair for our customers. Whether you have changed your mind about a style, discovered a sizing issue, or received an item that is not in perfect condition, we are here to assist you.

Return Window and Eligibility

We accept returns on most items purchased directly from stridealloy.com within a reasonable period following delivery. To be eligible for a return, the item must be in its original condition: unworn, unwashed, undamaged, and with all original tags, labels, and packaging intact. Items that show signs of use, alteration, or damage caused after delivery will not be accepted for return. For footwear, we kindly ask that you try shoes on a carpeted surface to avoid scuffing the soles; returns with visible wear on the outsole may be declined. Certain categories, such as intimate apparel or hygiene-sensitive products, may be non-returnable for health and safety reasons unless they remain sealed and unopened. Customized or personalized items are final sale and cannot be returned.

How to Initiate a Return

To begin the return process, please access the return portal through your customer account on stridealloy.com. If you checked out as a guest, you may still initiate a return by providing your order details through the designated return request form on our website. Once your request is reviewed and approved, you will receive instructions on how to prepare and send back your item. Please do not ship returns without prior authorization, as unauthorized returns may not be processed. We recommend using a trackable shipping method and retaining proof of postage until your return is confirmed as received. All return shipments should be properly packaged to prevent damage in transit, preferably in the original packaging.

Refunds and Processing

Once your returned item arrives at our warehouse and passes inspection, we will process your refund in accordance with your original payment method. Please note that original shipping charges are generally non-refundable unless the return is due to an error on our part, such as an incorrect or defective item. If you prefer, you may also opt for a store credit, which can be used toward a future purchase on stridealloy.com. We aim to complete all refunds promptly, though the exact timing may vary depending on your payment provider. If your return is rejected because the item does not meet our condition requirements, we will contact you to arrange return shipment of the item back to you.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please reach out to our customer care team immediately upon discovery. We will prioritize resolving the issue and arrange for a replacement or refund as appropriate. In such cases, we will cover the cost of return shipping. Please retain all original packaging and documentation so that we can investigate the matter efficiently.

Exchanges

We do not offer direct exchanges at this time. If you wish to obtain a different size, color, or style, the quickest way is to return the original item for a refund or store credit and then place a new order for the desired item. This ensures that the item you want is reserved for you without delay.

Final Notes

This Returns Policy applies exclusively to purchases made through stridealloy.com. We encourage you to review product descriptions carefully and reach out to our customer care team with any questions before placing your order. Our goal is to make your shopping experience smooth from start to finish, and we appreciate your cooperation in helping us process returns efficiently.